WebTake the following steps to create a customer journey map, uncover critical user experience pain points, and strategically identify top priorities. 1. Put together a cross-functional customer journey mapping team It’s critical that you put together a cross-functional team to build out your customer journey maps. Web24 mrt. 2024 · A practical patient journey map meticulously covers prolonged, multi-channel, and multi-platform user experiences taking place when customers seek to achieve their personal health goals with a particular healthcare provider. A few other terms closely related to the patient care journey include touchpoint, interaction, and patient persona.
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